Shipping policy

Last updated: September 29, 2026

Where we ship

We ship to addresses in all 50 US states, including Alaska and Hawaii. We don't currently ship to US territories such as Puerto Rico, or outside the United States.

Shipping costs

We offer one shipping option, Standard shipping. Its cost is based on the weight of your order and is shown at checkout before you pay.

Processing and delivery times

Orders are packed and shipped from our US fulfillment center Monday to Friday, excluding US public holidays. We ship every order within 3 business days of receiving it. After your order ships, most deliveries arrive within 7 business days. Deliveries to Alaska and Hawaii may take a little longer.

Delivery times are estimates, not guarantees. If we can't ship your order within 3 business days, we'll email you before then with a new shipping date, or tell you that we don't have one yet. You can choose to wait or to cancel your order for a full refund. To cancel, just reply to that email. If you cancel, we'll refund you in full within 7 days.

Tracking

When your order ships, we'll email you a tracking number.

Damaged or lost packages

If your package arrives damaged, email info@iscent.com within 14 days of delivery with your order number and a photo of the damage. We'll send a replacement or give you a full refund, at no cost to you.

If your package hasn't arrived by the expected delivery date shown in your tracking, email us with your order number and we'll send a replacement at no cost to you. Letting us know promptly helps us trace it with the carrier.

Sales tax

Any applicable sales tax is calculated and shown at checkout.

Returns

You can return most items within 60 days of delivery. See our Refund Policy for details.

Questions

Email info@iscent.com or call (608) 400-0012.