Your Ensō Warranty
We stand behind every diffuser we make. If your diffuser, bought new from us or from an authorized retailer such as Nordstrom, stops working as it should under normal use in its first year, we'll repair or replace it. Registering is optional. Keep your order number or receipt, because proof of purchase is all you need.
Wide Coverage
Intermittent Dispensing
Even Coverage
Sleek and Modern
Adjustable Intensity
Cold-Air Diffusion
Warranty questions, answered
What does the warranty cover?
Faults in materials or workmanship, such as the motor, the atomizer or the electronics. If your diffuser stops working as it should under normal use in the first year, we repair or replace it. Damage caused by drops, water or oils other than ISCENT fragrance oils isn't covered. Read the full 1-year limited warranty.
How long am I covered?
One year from the date of purchase. You don't need to register anything; proof of purchase is all you need.
Do I need my receipt?
Keep it if you have it. Your order number, from us.iscent.com or from an authorized retailer such as Nordstrom, is usually enough. If you have neither, contact us anyway and we'll help trace the purchase.
I bought my diffuser from a retailer. Am I covered?
Yes. Coverage is the same for diffusers bought new from ISCENT or from an authorized retailer, such as Nordstrom. Keep your order number or receipt from the retailer.
How do I make a claim?
Email info@iscent.com with your order number or other proof of purchase, and a note on what the diffuser is doing. If the fault is covered, we'll repair or replace it at no charge and cover the shipping both ways.
Do I need to register my diffuser?
No. There's nothing to register. Keep your order number or receipt, and that's all you need to make a claim.
You've brought home more than a device.
ISCENT is a home-scenting house founded in Dubai. Every diffuser we make is built around cold-air diffusion, with no heat and no water, so fragrance arrives exactly as our perfumers composed it.
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