Ensō One-Year Limited Warranty

Last updated: September 29, 2026

We want you to feel confident buying an Ensō. If something goes wrong with it in the first year, we'll fix it or replace it.

Who is covered

The original purchaser, and anyone who received the diffuser as a gift, for diffusers bought new from ISCENT or from an authorized retailer, such as Nordstrom.

If you bought your diffuser before we posted this warranty, it's covered wherever you bought it, as our earlier warranty page promised.

What is covered

ISCENT Inc. warrants that the Ensō and Ensō Mini diffusers will be free from defects in materials and workmanship, and will work as intended, under normal use for one year from the date of purchase.

What we'll do

If your diffuser develops a covered fault within the warranty period, we'll repair it or replace it with the same or an equivalent model, at our choice and at no charge to you. If we can't repair or replace it, we'll refund the price you paid. We cover shipping both ways on approved claims.

How to make a claim

  1. Email info@iscent.com, or write to ISCENT Inc., 23832 Rockfield Blvd, Lake Forest, CA 92630, with your order number or other proof of purchase and a short description of the problem. A photo or video helps. If you don't have proof of purchase, contact us anyway and we'll help trace your purchase.
  2. We'll reply with next steps. If we need the diffuser back, we'll send you a prepaid shipping label and the address to send it to. Please don't send a diffuser to the Lake Forest address.

You don't need to register your diffuser to be covered. Any product registration we offer is optional, and not registering doesn't reduce your warranty rights. Proof of purchase is all you need.

To get a free printed copy of this warranty, call (608) 400-0012, write to ISCENT Inc., 23832 Rockfield Blvd, Lake Forest, CA 92630, or email info@iscent.com.

What isn't covered

Damage caused by accidents, drops, water or misuse, or by repair or modification by someone other than ISCENT; damage caused by oils other than ISCENT fragrance oils; normal wear, such as scratches; and fragrance oil, which is a consumable. Using other oils doesn't void your warranty; it just doesn't cover damage those oils cause.

Limits on what we'll pay

Repair, replacement or refund as described above is your only remedy under this warranty. We aren't responsible for incidental or consequential damages resulting from a breach of this warranty or of any implied warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Implied warranties

Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to one year from the date of purchase. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

California residents

We don't have a service and repair facility in California. If your diffuser has a defect covered by this warranty, California law gives you these options:

  1. Contact us as described above, or return the diffuser to the retailer you bought it from. The retailer will repair it, direct you to a nearby independent repair facility, replace it, or refund the price you paid, less a reasonable amount for your use before you found the defect. If you bought it from us, we are that retailer.
  2. Return it to any retailer in California that sells Ensō diffusers. That retailer may do any of the things listed above.
  3. If neither option gives you appropriate relief, and the repair can be done economically, you may have the diffuser repaired by an independent repair facility. We will pay the reasonable cost of the repair and of shipping, and you won't be charged for it.

If your diffuser is out of your hands for warranty repairs, the warranty period is extended by the number of days it was away. See California Civil Code sections 1793.2, 1793.3 and 1795.6.

Your rights

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Warrantor

ISCENT Inc. Email info@iscent.com or call (608) 400-0012.